scented teddy bear candle with glass bowl for home decor

Thank you for shopping at Lumoura Candles. We are committed to delivering our handmade, eco-friendly candles to you in perfect condition.

1. Shipment Processing Time

All our candles are hand-poured in small batches to ensure premium quality.

Processing Time: Please allow 1–3 business days for your order to be prepared and packed.

Orders are not processed or shipped on Sundays or public holidays.

2. Delivery Estimates

We ship across India using reliable courier partners.

Estimated Delivery Time: Once dispatched, your order will typically reach you within 8–14 business days.

Please note that delivery times are estimates. While we strive to meet these timelines, occasional delays may occur due to high demand, weather conditions, or courier service interruptions.

3. Shipping Confirmation & Tracking

Once your order has been handed over to the courier, you will receive a confirmation message/email containing your Tracking ID. You can use this ID to monitor your package’s journey.

4. Shipping Address

Please ensure that you provide a complete and accurate shipping address (including Pincode and Phone Number). Lumoura Candles is not responsible for orders delivered to an incorrect address provided by the customer.

5. Damages during Transit

We take great care in packaging our fragile glass jars with extra padding. However, if your product arrives damaged:

You must contact us within 24 hours of delivery.

A clear unboxing video is mandatory to process any replacement or refund.

6. Contact Information

For any questions regarding your shipment, please reach out to us:

WhatsApp/Call: +91 9792197221

Email: lumouracandles@gmail.com