Privacy Policy

At Lumoura Candles, accessible from our sales platforms and official communications, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Lumoura Candles and how we use it.

1. Information We Collect

When you purchase a candle or contact us, we collect the following personal information:

Contact Details: Name, email address (lumouracandles@gmail.com), and phone number (+91 9792197221).

Delivery Details: Shipping address and billing address.

Payment Information: We use secure third-party payment gateways; we do not store your credit/debit card details on our servers.

2. How We Use Your Information

We use the information we collect in various ways, including to:

Process, ship, and deliver your handmade soy wax candles.

Communicate with you regarding your order status via WhatsApp or Email.

Provide customer support and handle refund/replacement requests.

Send you updates about new launches or festive offers (only if you opt-in).

Prevent fraudulent transactions.

3. Log Files & Cookies

If you visit our website, we may follow a standard procedure of using log files. These files log visitors when they visit websites. This includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), and date/time stamps. This information is used solely for analyzing trends and improving user experience.

4. Third-Party Privacy Policies

Lumoura Candles’ Privacy Policy does not apply to other advertisers or websites. We use third-party services for shipping (courier partners) and payments. We advise you to consult the respective Privacy Policies of these third-party services for more detailed information.

5. Data Security

We prioritize the safety of your data. Your contact information is only shared with our logistics partners to ensure your candle reaches your doorstep safely. We do not sell or rent your personal data to any third parties.

6. Consent

By using our services or purchasing our products, you hereby consent to our Privacy Policy and agree to its terms.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

Email: lumouracandles@gmail.com

WhatsApp: +91 9792197221